Resolve errors in voucher cancellation process

You might encounter errors when you try to cancel a voucher in the following situations.

  • If the voucher is already paid and you have not uploaded the bank file with this information, the bank will deny the cancellation because the voucher was already paid.
  • If you cancel the voucher with the bank (through internet banking or by talking directly to the bank manager) and then try to cancel the voucher in OnBalance, the bank will return an error because the voucher has already been canceled.

To resolve a voucher cancellation error, follow these steps.

  1. In the Sales screen, click the Manage Vouchers button.
  2. Click the Canceled Vouchers tab.
  3. Click the icon next to the voucher that has an error in the cancellation process.
  4. In the window that opens and displays more information about the error, click one of the following buttons.
    • Renew Cancellation: Resubmit the cancellation request to the bank. This process will move the voucher to the Send To Bank tab, and your cancellation request will be resubmitted in the voucher registration process.
    • Set as Canceled: Cancel the voucher.