View canceled vouchers

When a registered voucher is canceled in OnBalance, the cancellation request is also sent to the bank to cancel the voucher in the banking system. In this process, errors can occur. These errors are reported when processing the bank's return.

In OnBalance, you can see information on canceled vouchers and vouchers that generated an error during the cancellation process, so you can keep track of the status of your vouchers.

  1. In the Sales screen, click the Manage Vouchers button.
  2. Click the Canceled Vouchers tab.
  3. In the list of canceled vouchers, the icon appears next to vouchers that generated an error in the cancellation process. Click the icon for details about the error.

See Resolve errors in voucher cancellation process for more information about how to resolve voucher cancellation errors.