Analyze processing report history

Each processed return file from the bank issues a report in PDF format.

OnBalance keeps a history of up to 60 days of such reports, giving you the ability to track old information.

To access this report, follow these steps.

  1. Open the Sales screen.

  2. Click the Voucher Management button.

    Note: If you do not see this button, it is because OnBalance is not set up to issue vouchers.

  3. In the voucher management screen, click the Voucher Reports tab. By default, this tab shows you the history of the last seven days, but you can increase the date range by choosing from the drop-down list below the Voucher Reports tab.
  4. Scroll through the list until you find the file you are looking for.
  5. Click its link to open the PDF file of the report.

Notes

  • It is extremely important that you analyze the report, identify potential problems, and provide their solutions. To find out what each error means, see Identify and resolve voucher problems.
  • If you want to keep a history of more than 60 days, save each issued PDF report on your computer, keeping a history of the period you want on your machine.
  • When you click the link, your browser may be configured to:
    • immediately open the report for your analysis
    • open a window letting you choose a folder to save the PDF file on your computer
    • automatically save the PDF file to a standard download folder (in Windows, this folder is called Downloads)